Personality Development or Personal Branding for Careers Success - 2 days
What is Personality
Determinants of Personality
Know your Personality - Temperament Test
How to Build Positive Self-esteem
How to handle Adversities
Time Management or How to be a Time Manager – 1 day
Characteristics of Time
Have you done Job Analysis of your Job?
What are Time Wasters?
What is Procrastination?
Time Management Tools
Personal Goal Setting
Theory of Time Management by Stephen R Covey
Day-to-day Time Management Techniques
Stress Management – 1 day
What is Stress? Optimum Stress level
Your Personality & Stress
Symptoms of Stress
Identifying likely Stressors
Five ways of Dealing with Stress
Anger – combat with the enemy within
Communication Skills or Connectivity and Interactivity – 2 days
What is Communication? The Process of Communication
When Communication should happen? Formula of Communication
Communication & Perception
Barriers in Communication
Business Writing Skills
Interpersonal Skills – 1 day
Assessing your Ability to Deal with People
Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
You’re Interaction – making requests, refusing requests, giving advice, disagreeing, interrupting, bridging etc.
The difficult Personality Types
Emotional Intelligence – Transaction Analysis
Team Building – 2 days (non-adventurous outbound training on Team Building
Self-perception Inventory of the Team Members
Group Vs Teams
Attitude required to build Team
12 C’s of the Team
Types of Dysfunction in a Team
Five Dysfunctions of the Team
Leadership Techniques – 2 days
What is Leadership?
Leaders Vs Followers
Managers Vs Leaders
Test your Leadership Potential
Your Personality – Conduit of Leadership
Leadership & Conflict Resolution
Assertiveness and Leadership
Creation of Intangible Assets
Employee Engagement through Effective Conflict Handling – 1 day
Transition from engagement to disengagement
What is Conflict?
Critical Features of Conflict Management
Types of Conflict
Conflict Resolution Techniques
Conflict and Organisational Culture
Supervisory/Managerial Skills – 2 days
Fundamentals of Supervision
Your Attitude and Productivity of your Staff
How to Demonstrate Authority
How to Delegate
How to Coach
How to Counsel
How to deal with Special problems
Behavioural Interviewing – 1 day
A brief about Recruitment Process
Interview - its significance in the recruitment process
Some Dos and Don’ts while conducting interview
Some Standard Questions and their expected Answers
What is Behavioural Interviewing? How is it different from Traditional interviewing?
What is STAR Technique?
Some competency based questions and their expected answers.
How to take and give feedback?
How to conduct Performance Appraisal?
Building Organisational Culture
How to find Creative and Innovative Solutions
How to be a Motivator
Mentoring - how to share your Wisdom? – 2 days
What makes a good Mentor?
What Mentors do?
Manager Vs Mentor
Adapting & Managing a Change
Dimensions of Mentoring
What is your Behavioural Profile?
Different types of Behaviours
What are Assertion Skills
What are the Barriers in Assertive Behaviour
What are different Basic Assertion Techniques
Assertion Techniques in Responding and Initiating
Negotiating Skills – 1 day
The concept of Negotiation
The Phases and Skills of Negotiation
How to Respond Resistance from others
Using DISC to understand Negotiating Styles
Responding to Unfair Tactics
Anger Management – 1 day
Anger – the enemy within, its ill-effects on the body
Sources of the anger
Anger management strategies
Other techniques to manage the anger
Effective Selling Skills – 3 days
What is Sale? Primary skills of Salespersons
Preparation of Sales Plan, Why people buy?
Preparing for the Sales Interview, Grooming Skills
Structuring the Sales Call
Setting Agenda – Questioning Skills
Setting Agenda – Listening Skills
Identifying Needs – Buying Behaviour
Presenting the Solution – FAB Exercises
Effective Presentation Skills
What are Public Speaking Skills?
Body Language in the presentations
What to handle questions in the presentations
How to conduct presentations